Faq

What are your shipping options and delivery times?

We offer standard and expedited shipping. Standard shipping typically delivers within 5-7 business days, while expedited shipping arrives within 2-3 business days. Delivery times may vary based on your location. You will receive a tracking notification via email once your order ships.

Do you ship internationally?

Yes, we ship to many countries worldwide. Shipping costs and delivery times for international orders are calculated at checkout based on the destination.

Can I modify or cancel my order after placing it?

We process orders quickly to ensure fast delivery. Please contact us immediately at [email protected] with your order number. We will try to accommodate your request if the order has not yet entered the shipping process.

What is your return policy?

We offer a 30-day return policy for items in their original, unused condition and packaging. To initiate a return, please email our support team at [email protected] with your order details. You will be responsible for return shipping costs unless the item is defective or we made an error.

How long does it take to process a refund?

Once we receive your returned item, our team will inspect it. Upon approval, your refund will be processed, and a credit will be applied to your original payment method within 5-10 business days.

Are your products covered by a warranty?

Yes, most of our Office Tools and Filing & Storage products come with a manufacturer's warranty. Please refer to the specific product description page for warranty details. For any warranty claims, contact [email protected].

Do you offer bulk or corporate discounts?

Yes, we offer special pricing for bulk orders and corporate clients purchasing Office Tools, Notebooks & Planners, and other supplies. Please email [email protected] with your requirements, and our sales team will provide a customized quote.

What payment methods do you accept?

We accept all major credit/debit cards (Visa, Mastercard, American Express), PayPal, and other secure regional payment gateways. All transactions are encrypted for your security.

Is my payment information secure?

Absolutely. We use SSL encryption and partner with trusted, PCI-compliant payment processors. We do not store your full payment details on our servers.

How can I get help with a product or order issue?

Our dedicated customer support team is here to help. For the fastest assistance, please email us at [email protected] with your order number and a detailed description of your inquiry. We aim to respond within 24 hours on business days.

Where can I find product care or assembly instructions?

Instruction manuals or care guides for specific items, such as certain Filing & Storage solutions or Office Tools, are often available for download on the product page. If you cannot find them, please contact support.