Privacy policy

At NodusGrid, we are committed to protecting your privacy and handling your data with transparency and care. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website and purchase our products, including Office Tools, Filing & Storage, Notebooks & Planners, and Stationery Accessories.

1. Information We Collect

We collect information to provide and improve our services. The types of information we collect include:

  • Personal Information: When you make a purchase or contact us, we collect details such as your name, shipping address, billing address, email address, and payment information.
  • Automatically Collected Data: We gather non-personal information through cookies and similar technologies. This may include your IP address, browser type, device information, pages viewed, and browsing patterns on our site.
  • Communication Data: Any correspondence you send to us, including emails to [email protected], may be retained.

2. How We Use Your Information

Your information is used for the following legitimate business purposes:

  • To process and fulfill your orders, including payment processing and shipping.
  • To communicate with you regarding your order, provide customer support, and respond to inquiries.
  • To improve our website, product offerings, and customer experience through analysis of usage trends.
  • To send you marketing communications about new products, promotions, or updates, where you have consented to receive them. You may opt-out at any time.
  • To prevent fraud and ensure the security of our website and services.

3. Data Storage and Retention

We store your personal data on secure servers and retain it only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Transaction data is typically retained for accounting and legal compliance purposes for a period mandated by applicable regulations.

4. Data Protection and Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption (SSL/TLS) for data transmission, secure payment gateways, and restricted internal data access. Please note that while we strive to protect your information, no electronic transmission or storage method is 100% secure.

5. Data Sharing and Third Parties

We do not sell or rent your personal information. We may share your data with trusted third-party service providers only to the extent necessary for operating our business, such as:

  • Payment processors to complete transactions.
  • Shipping and logistics partners to deliver your orders.
  • Analytics providers to help us understand website usage.

All third parties are contractually obligated to handle your data confidentially and in compliance with data protection laws. We may also disclose information if required by law or to protect our legal rights.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal data, which may include:

  • The right to access the personal data we hold about you.
  • The right to request correction of inaccurate data.
  • The right to request deletion of your personal data.
  • The right to object to or restrict certain processing activities.
  • The right to data portability.
  • The right to withdraw consent for marketing communications.

To exercise these rights, please contact us at [email protected]. We will respond to your request in accordance with applicable laws.

7. Cookies and Tracking Technologies

Our website uses cookies to enhance functionality and analyze site traffic. You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of certain website features.

8. International Data Transfers

As an international e-commerce platform, your data may be processed and stored in countries outside your country of residence. We ensure such transfers are protected by appropriate safeguards, such as standard contractual clauses, in compliance with data protection laws.

9. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised effective date. We encourage you to review this page regularly.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact our dedicated support team:

Email: [email protected]